Frequently Asked Questions (FAQs)
📦 Shipping & Delivery
How long does it take to process my order?
We process all orders within 1–2 business days. Once your order is packed and dispatched, you'll receive a confirmation email along with your tracking details.
How long does shipping take?
Estimated delivery times are:
- Metro Cities: 4–5 business days
- Rest of India: 5–6 business days
- Remote Locations: 5–7 business days
Please note that delivery timelines may vary due to weather conditions, public holidays, or courier delays.
Which courier partners do you use?
We partner with trusted courier services, including:
- Delhivery
- DTDC
- Xpressbees
- EKart
- Blue Dart
- India Post
We automatically choose the best courier partner based on your delivery location.
Do you ship across India?
Yes! We deliver to most serviceable PIN codes across India.
Do you ship internationally?
Yes, we also offer international shipping. Shipping charges and delivery timelines vary depending on the destination country.
Do you offer free shipping?
Yes! We offer FREE shipping on all orders above ₹499.
For orders below ₹499, shipping charges are calculated at checkout based on your delivery location.
💳 Payments & Orders
What payment methods do you accept?
We currently accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
All payments are processed securely through our trusted payment partners.
Do you offer Cash on Delivery (COD)?
Cash on Delivery (COD) is available only for select products and serviceable locations. If your order is eligible, you'll see the COD option during checkout.
Can I cancel my order?
Yes. You can cancel your order anytime before it has been dispatched.
To request a cancellation, please contact our support team via email or WhatsApp as soon as possible.
Can I change my delivery address after placing an order?
Yes. If your order has not yet been dispatched, please contact us immediately. We'll do our best to update your delivery address before your order ships.
🔄 Returns, Refunds & Delivery Issues
Do you accept returns?
We currently accept returns only for products that arrive damaged or defective.
What if my product arrives damaged?
If your product arrives damaged or defective, please:
- Contact us within 24 hours of delivery.
- Email us your order details.
- Share a clear unboxing video showing the issue.
Our team will review your request and assist you as quickly as possible.
Will I receive a refund or store credit?
Once your claim has been verified, we'll offer either:
- A full refund, or
- Store credit
The final resolution will depend on the nature of the issue.
How do I track my order?
Once your order has been dispatched, you'll receive tracking details via:
- SMS
You can use the tracking link to monitor your shipment until it reaches you.
What happens if I'm unavailable during delivery?
If you're unavailable, our courier partner will usually attempt to reschedule the delivery. Please note that additional delivery charges may apply depending on the courier's policy.
My order is marked as delivered, but I haven't received it. What should I do?
Please contact us immediately via email or WhatsApp. We'll coordinate with the courier partner to investigate the issue and assist you with the resolution.
🎁 Products & Gifting
Are the products exactly the same as shown in the pictures?
Yes. We make every effort to ensure our product photos accurately represent the actual product.
However, slight variations in color, size, or finish may occur due to lighting, photography, screen settings, or manufacturing tolerances.
Are your products safe for children?
Most of our products are safe for children. However, some products may contain small parts and should always be used under adult supervision, especially for younger children.
Do you offer gift wrapping or gift messages?
Yes! We offer gift wrapping and personalized gift messages for a small additional charge. You can select this option during checkout where available.
Are your products suitable for gifting?
Absolutely! Our products are thoughtfully selected and beautifully designed, making them perfect gifts for birthdays, festivals, anniversaries, return gifts, and other special occasions.
Do you restock sold-out products?
Yes! We regularly restock our most popular products whenever possible. If an item is currently unavailable, feel free to contact us for an estimated restock date.
Can I place a bulk or corporate order?
Yes! We welcome bulk orders for businesses, schools, events, return gifts, and corporate gifting.
Please contact us at team.craftybeing@gmail.com or WhatsApp us at +91 82600 77211 for pricing and assistance.
Do your products come with a warranty?
Most of our products do not include a warranty unless it is specifically mentioned on the product page.
🔒 Privacy & Security
Is shopping on CraftyBeing secure?
Absolutely! We use secure payment gateways and industry-standard encryption to protect your personal and payment information. Your privacy and security are always our top priorities.
Will the product colors look exactly the same as shown?
We do our best to display product colors accurately. However, slight color variations may occur due to photography, lighting, and differences in screen settings.
📞 Contact & Support
How can I contact CraftyBeing?
We're always happy to help!
Email: team.craftybeing@gmail.com
Phone & WhatsApp: +91 82600 77211
Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
💜 Still Need Help?
If you couldn't find the answer you were looking for, don't worry! Our friendly support team is here to help.
📧 Email: team.craftybeing@gmail.com
📱 WhatsApp: +91 82600 77211
We'll get back to you as soon as possible during our business hours.